Hospital

Baptist Health Medical Center- Conway

Quality Rating:
Patient Survey Rating:
Location
1555 Exchange Avenue
Conway, AR 72032

Phone Number
(501) 585-2000

About Baptist Health Medical Center- Conway

Baptist Health Medical Center- Conway is an acute care hospital located in Conway, Arkansas. This hospital ownership type is Voluntary non-profit - Private. According to Centers for Medicare & Medicaid Services (CMS) rating, Baptist Health Medical Center- Conway scores above national average on 4 quality topics: Safety of Care, Readmission, Patient Experience and Timeliness of Care. The recent patient survey in this hospital shows: good communication nurses, good communication with doctors and hospital quietness at a very high level.
78% of patients would definitely recommend Baptist Health Medical Center- Conway.

Baptist Health Medical Center- Conway is located at 1555 Exchange Avenue, Conway, AR 72032 and can be contacted via phone number (501) 585-2000.

Details

Able to receive lab results electronically
Yes
Able to track patients' lab results, tests, and referrals electronically between visits
Yes
Meets criteria for promoting interoperability of certified electronic health records (EHRs):
Yes

Overview

Hostpital Name Baptist Health Medical Center- Conway
Hospital Type Acute Care Hospitals
Ownership Voluntary non-profit - Private
Address 1555 Exchange Avenue
Conway, AR 72032
Phone (501) 585-2000

Overall Hospital Quality Rating

The Overall Hospital Quality Star rating summarizes a variety of measures across 7 areas of quality. Rating was created by Centers for Medicare & Medicaid Services (CMS).

Mortality
Same as the national average
Safety of Care
Above the national average
Readmission
Above the national average
Patient Experience
Above the national average
Effectiveness of Care
Same as the national average
Timeliness of Care
Above the national average
Efficient use of Medical Imaging
Same as the national average

Patient Survey

The patient survey rating measures patients' experiences of their hospital care. Recently discharged patients were asked about important topics like how well nurses and doctors communicated, how responsive hospital staff were to their needs, and the cleanliness and quietness of the hospital environment.

Nurse communication

Patients who reported that their nurses "Always" communicated well
82 %
Patients who reported that their nurses "Always" listened carefully to them
79 %
Patients who reported that their nurses "Always" explained things in a way they could understand
78 %

Doctor communication

Patients who reported that their doctors "Always" communicated well
84 %
Patients who reported that their doctors "Always" explained things in a way they could understand
79 %
Patients who reported that their doctors "Always" listened carefully to them
82 %

Care transition

Patients who reported that their nurses "Always" treated them with courtesy and respect
90 %
Patients who reported that they "Always" received help as soon as they wanted
66 %
Patients who reported that their doctors "Always" treated them with courtesy and respect
90 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs
44 %
Patients who reported that they "Always" received help after using the call button as soon as they wanted
65 %
Patients who reported that they "Always" received bathroom help as soon as they wanted
67 %

Cleanliness

Patients who reported that their room and bathroom were "Always" clean
73 %

Quietness

Patients who reported that the area around their room was "Always" quiet at night
79 %

Communication about medicines

Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for
78 %
Patients who reported that staff "Always" explained about medicines before giving it to them
65 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital
58 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects
51 %

Discharge information

Patients who reported that YES, they did discuss whether they would need help after discharge
82 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge
91 %
Patients who reported that YES, they were given information about what to do during their recovery at home
86 %
Patients who "Strongly Agree" they understood their care when they left the hospital
51 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health
50 %

Recommend hospital

Patients who reported YES, they would definitely recommend the hospital
78 %

Overall hospital rating

Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
78 %