About Baptist Health Medical Center Heber Spings
Baptist Health Medical Center Heber Spings
is a critical access hospital
located in Heber Springs, Arkansas. This hospital ownership
type
is Voluntary non-profit - Private.
According to Centers for Medicare & Medicaid Services (CMS) rating, Baptist Health Medical Center Heber Spings scores above national average on 2 quality topics: Patient Experience and Timeliness of Care.
The recent patient survey in this hospital shows: good communication nurses, good communication with doctors, hospital quietness at a very high level and good communication about medicines.
75% of patients would definitely recommend Baptist Health Medical Center Heber Spings.
Baptist Health Medical Center Heber Spings is located at 1800 Bypass Road, Heber Springs, AR 72543 and can be contacted via phone
number (501) 887-3000.
Overall Hospital Quality
Rating
The Overall Hospital Quality Star rating summarizes a variety of measures across 7 areas of
quality. Rating was created by Centers for Medicare & Medicaid Services (CMS).
Mortality
Same as the national average
Safety of Care
Not Available
Readmission
Same as the national average
Patient Experience
Above the national average
Effectiveness of Care
Same as the national average
Timeliness of Care
Above the national average
Efficient use of Medical Imaging
Same as the national average
Patient Survey
The patient survey rating measures patients' experiences of their hospital care. Recently
discharged patients were asked about important topics like how well nurses and doctors
communicated, how responsive hospital staff were to their needs, and the cleanliness and
quietness of the hospital environment.
Nurse communication
Patients who reported that their nurses "Always" communicated well
82
%
Patients who reported that their nurses "Always" listened carefully to them
80
%
Patients who reported that their nurses "Always" explained things in a way they could understand
77
%
Doctor communication
Patients who reported that their doctors "Always" communicated well
87
%
Patients who reported that their doctors "Always" explained things in a way they could understand
82
%
Patients who reported that their doctors "Always" listened carefully to them
85
%
Care transition
Patients who reported that their nurses "Always" treated them with courtesy and respect
90
%
Patients who reported that they "Always" received help as soon as they wanted
76
%
Patients who reported that their doctors "Always" treated them with courtesy and respect
93
%
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs
46
%
Patients who reported that they "Always" received help after using the call button as soon as they wanted
78
%
Patients who reported that they "Always" received bathroom help as soon as they wanted
73
%
Cleanliness
Patients who reported that their room and bathroom were "Always" clean
78
%
Quietness
Patients who reported that the area around their room was "Always" quiet at night
71
%
Communication about medicines
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for
80
%
Patients who reported that staff "Always" explained about medicines before giving it to them
68
%
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital
57
%
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects
55
%
Discharge information
Patients who reported that YES, they did discuss whether they would need help after discharge
82
%
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge
94
%
Patients who reported that YES, they were given information about what to do during their recovery at home
88
%
Patients who "Strongly Agree" they understood their care when they left the hospital
51
%
Patients who "Strongly Agree" that they understood their responsiblities in managing their health
50
%
Recommend hospital
Patients who reported YES, they would definitely recommend the hospital
75
%
Overall hospital rating
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
78
%