About Eastern Niagara Hospital
Eastern Niagara Hospital
is an acute care hospital
located in Lockport, New York. This hospital ownership
type
is Voluntary non-profit - Private.
According to Centers for Medicare & Medicaid Services (CMS) rating, Eastern Niagara Hospital scores above national average on 1 quality topic: Safety of Care.
46% of patients would definitely recommend Eastern Niagara Hospital.
Eastern Niagara Hospital is located at 521 East Avenue, Lockport, NY 14094 and can be contacted via phone
number (716) 514-5700.
Overall Hospital Quality
Rating
The Overall Hospital Quality Star rating summarizes a variety of measures across 7 areas of
quality. Rating was created by Centers for Medicare & Medicaid Services (CMS).
Mortality
Below the national average
Safety of Care
Above the national average
Readmission
Below the national average
Patient Experience
Below the national average
Effectiveness of Care
Same as the national average
Timeliness of Care
Same as the national average
Efficient use of Medical Imaging
Same as the national average
Patient Survey
The patient survey rating measures patients' experiences of their hospital care. Recently
discharged patients were asked about important topics like how well nurses and doctors
communicated, how responsive hospital staff were to their needs, and the cleanliness and
quietness of the hospital environment.
Nurse communication
Patients who reported that their nurses "Always" communicated well
75
%
Patients who reported that their nurses "Always" listened carefully to them
71
%
Patients who reported that their nurses "Always" explained things in a way they could understand
70
%
Doctor communication
Patients who reported that their doctors "Always" communicated well
74
%
Patients who reported that their doctors "Always" explained things in a way they could understand
68
%
Patients who reported that their doctors "Always" listened carefully to them
71
%
Care transition
Patients who reported that their nurses "Always" treated them with courtesy and respect
85
%
Patients who reported that they "Always" received help as soon as they wanted
53
%
Patients who reported that their doctors "Always" treated them with courtesy and respect
82
%
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs
36
%
Patients who reported that they "Always" received help after using the call button as soon as they wanted
52
%
Patients who reported that they "Always" received bathroom help as soon as they wanted
54
%
Cleanliness
Patients who reported that their room and bathroom were "Always" clean
68
%
Quietness
Patients who reported that the area around their room was "Always" quiet at night
42
%
Communication about medicines
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for
66
%
Patients who reported that staff "Always" explained about medicines before giving it to them
54
%
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital
49
%
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects
41
%
Discharge information
Patients who reported that YES, they did discuss whether they would need help after discharge
82
%
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge
88
%
Patients who reported that YES, they were given information about what to do during their recovery at home
85
%
Patients who "Strongly Agree" they understood their care when they left the hospital
42
%
Patients who "Strongly Agree" that they understood their responsiblities in managing their health
40
%
Recommend hospital
Patients who reported YES, they would definitely recommend the hospital
46
%
Overall hospital rating
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
53
%