Hospital

Five Rivers Medical Center

Quality Rating:
Patient Survey Rating:
Not Available
Location
2801 Medical Center Drive
Pocahontas, AR 72455

Phone Number
(870) 892-6000

About Five Rivers Medical Center

Five Rivers Medical Center is an acute care hospital located in Pocahontas, Arkansas. This hospital ownership type is Government - Local. According to Centers for Medicare & Medicaid Services (CMS) rating, Five Rivers Medical Center scores above national average on 1 quality topic: Timeliness of Care.
58% of patients would definitely recommend Five Rivers Medical Center.

Five Rivers Medical Center is located at 2801 Medical Center Drive, Pocahontas, AR 72455 and can be contacted via phone number (870) 892-6000.

Details

Able to receive lab results electronically
Yes
Able to track patients' lab results, tests, and referrals electronically between visits
No

Overview

Hostpital Name Five Rivers Medical Center
Hospital Type Acute Care Hospitals
Ownership Government - Local
Address 2801 Medical Center Drive
Pocahontas, AR 72455
Phone (870) 892-6000

Overall Hospital Quality Rating

The Overall Hospital Quality Star rating summarizes a variety of measures across 7 areas of quality. Rating was created by Centers for Medicare & Medicaid Services (CMS).

Mortality
Same as the national average
Safety of Care
Not Available
Readmission
Below the national average
Patient Experience
Same as the national average
Effectiveness of Care
Same as the national average
Timeliness of Care
Above the national average
Efficient use of Medical Imaging
Same as the national average

Patient Survey

The patient survey rating measures patients' experiences of their hospital care. Recently discharged patients were asked about important topics like how well nurses and doctors communicated, how responsive hospital staff were to their needs, and the cleanliness and quietness of the hospital environment.

Nurse communication

Patients who reported that their nurses "Always" communicated well
69 %
Patients who reported that their nurses "Always" listened carefully to them
64 %
Patients who reported that their nurses "Always" explained things in a way they could understand
63 %

Doctor communication

Patients who reported that their doctors "Always" communicated well
74 %
Patients who reported that their doctors "Always" explained things in a way they could understand
66 %
Patients who reported that their doctors "Always" listened carefully to them
75 %

Care transition

Patients who reported that their nurses "Always" treated them with courtesy and respect
81 %
Patients who reported that they "Always" received help as soon as they wanted
56 %
Patients who reported that their doctors "Always" treated them with courtesy and respect
82 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs
35 %
Patients who reported that they "Always" received help after using the call button as soon as they wanted
59 %
Patients who reported that they "Always" received bathroom help as soon as they wanted
53 %

Cleanliness

Patients who reported that their room and bathroom were "Always" clean
70 %

Quietness

Patients who reported that the area around their room was "Always" quiet at night
50 %

Communication about medicines

Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for
69 %
Patients who reported that staff "Always" explained about medicines before giving it to them
54 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital
48 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects
39 %

Discharge information

Patients who reported that YES, they did discuss whether they would need help after discharge
79 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge
84 %
Patients who reported that YES, they were given information about what to do during their recovery at home
82 %
Patients who "Strongly Agree" they understood their care when they left the hospital
42 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health
41 %

Recommend hospital

Patients who reported YES, they would definitely recommend the hospital
58 %

Overall hospital rating

Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
58 %