About Holy Cross Hospital
Holy Cross Hospital
is a critical access hospital
located in Nogales, Arizona. This hospital ownership
type
is Proprietary.
According to Centers for Medicare & Medicaid Services (CMS) rating, Holy Cross Hospital scores above national average on 1 quality topic: Timeliness of Care.
The recent patient survey in this hospital shows: good communication nurses, hospital cleanliness at a very high level, very good communication about medicines and good discharge information.
65% of patients would definitely recommend Holy Cross Hospital.
Holy Cross Hospital is located at 1171 West Target Range Road, Nogales, AZ 85621 and can be contacted via phone
number (520) 285-3000.
Overall Hospital Quality
Rating
The Overall Hospital Quality Star rating summarizes a variety of measures across 7 areas of
quality. Rating was created by Centers for Medicare & Medicaid Services (CMS).
Safety of Care
Not Available
Readmission
Not Available
Patient Experience
Same as the national average
Effectiveness of Care
Same as the national average
Timeliness of Care
Above the national average
Efficient use of Medical Imaging
Same as the national average
Patient Survey
The patient survey rating measures patients' experiences of their hospital care. Recently
discharged patients were asked about important topics like how well nurses and doctors
communicated, how responsive hospital staff were to their needs, and the cleanliness and
quietness of the hospital environment.
Nurse communication
Patients who reported that their nurses "Always" communicated well
80
%
Patients who reported that their nurses "Always" listened carefully to them
76
%
Patients who reported that their nurses "Always" explained things in a way they could understand
78
%
Doctor communication
Patients who reported that their doctors "Always" communicated well
80
%
Patients who reported that their doctors "Always" explained things in a way they could understand
74
%
Patients who reported that their doctors "Always" listened carefully to them
79
%
Care transition
Patients who reported that their nurses "Always" treated them with courtesy and respect
86
%
Patients who reported that they "Always" received help as soon as they wanted
72
%
Patients who reported that their doctors "Always" treated them with courtesy and respect
86
%
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs
41
%
Patients who reported that they "Always" received help after using the call button as soon as they wanted
65
%
Patients who reported that they "Always" received bathroom help as soon as they wanted
78
%
Cleanliness
Patients who reported that their room and bathroom were "Always" clean
86
%
Quietness
Patients who reported that the area around their room was "Always" quiet at night
58
%
Communication about medicines
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for
85
%
Patients who reported that staff "Always" explained about medicines before giving it to them
72
%
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital
55
%
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects
59
%
Discharge information
Patients who reported that YES, they did discuss whether they would need help after discharge
89
%
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge
92
%
Patients who reported that YES, they were given information about what to do during their recovery at home
91
%
Patients who "Strongly Agree" they understood their care when they left the hospital
50
%
Patients who "Strongly Agree" that they understood their responsiblities in managing their health
53
%
Recommend hospital
Patients who reported YES, they would definitely recommend the hospital
65
%
Overall hospital rating
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
70
%