Hospital

Holy Cross Hospital

Quality Rating:
Patient Survey Rating:
Location
1500 Forest Glen Road
Silver Spring, MD 20910

Phone Number
(301) 754-7000

About Holy Cross Hospital

Holy Cross Hospital is an acute care hospital located in Silver Spring, Maryland. This hospital ownership type is Voluntary non-profit - Church. According to Centers for Medicare & Medicaid Services (CMS) rating, Holy Cross Hospital scores above national average on 1 quality topic: Efficient use of Medical Imaging.
69% of patients would definitely recommend Holy Cross Hospital.

Holy Cross Hospital is located at 1500 Forest Glen Road, Silver Spring, MD 20910 and can be contacted via phone number (301) 754-7000.

Details

Able to receive lab results electronically
Yes
Able to track patients' lab results, tests, and referrals electronically between visits
Yes
Meets criteria for promoting interoperability of certified electronic health records (EHRs):
Yes

Overview

Hostpital Name Holy Cross Hospital
Hospital Type Acute Care Hospitals
Ownership Voluntary non-profit - Church
Address 1500 Forest Glen Road
Silver Spring, MD 20910
Phone (301) 754-7000

Overall Hospital Quality Rating

The Overall Hospital Quality Star rating summarizes a variety of measures across 7 areas of quality. Rating was created by Centers for Medicare & Medicaid Services (CMS).

Mortality
Same as the national average
Safety of Care
Below the national average
Readmission
Below the national average
Patient Experience
Below the national average
Effectiveness of Care
Same as the national average
Timeliness of Care
Below the national average
Efficient use of Medical Imaging
Above the national average

Patient Survey

The patient survey rating measures patients' experiences of their hospital care. Recently discharged patients were asked about important topics like how well nurses and doctors communicated, how responsive hospital staff were to their needs, and the cleanliness and quietness of the hospital environment.

Nurse communication

Patients who reported that their nurses "Always" communicated well
73 %
Patients who reported that their nurses "Always" listened carefully to them
69 %
Patients who reported that their nurses "Always" explained things in a way they could understand
70 %

Doctor communication

Patients who reported that their doctors "Always" communicated well
75 %
Patients who reported that their doctors "Always" explained things in a way they could understand
70 %
Patients who reported that their doctors "Always" listened carefully to them
73 %

Care transition

Patients who reported that their nurses "Always" treated them with courtesy and respect
80 %
Patients who reported that they "Always" received help as soon as they wanted
58 %
Patients who reported that their doctors "Always" treated them with courtesy and respect
82 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs
32 %
Patients who reported that they "Always" received help after using the call button as soon as they wanted
60 %
Patients who reported that they "Always" received bathroom help as soon as they wanted
54 %

Cleanliness

Patients who reported that their room and bathroom were "Always" clean
65 %

Quietness

Patients who reported that the area around their room was "Always" quiet at night
57 %

Communication about medicines

Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for
74 %
Patients who reported that staff "Always" explained about medicines before giving it to them
59 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital
49 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects
43 %

Discharge information

Patients who reported that YES, they did discuss whether they would need help after discharge
79 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge
85 %
Patients who reported that YES, they were given information about what to do during their recovery at home
82 %
Patients who "Strongly Agree" they understood their care when they left the hospital
41 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health
41 %

Recommend hospital

Patients who reported YES, they would definitely recommend the hospital
69 %

Overall hospital rating

Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
68 %