About Keller Ach (West Point)
Keller Ach (West Point)
is an acute care hospital (department of defence)
located in West Point, New York. This hospital ownership
type
is Department of Defense.
The recent patient survey in this hospital shows: very good communication nurses, very good communication with doctors, very care transition in the hospital, hospital cleanliness at a high level, hospital quietness at a very high level, very good communication about medicines and good discharge information.
76% of patients would definitely recommend Keller Ach (West Point).
Keller Ach (West Point) is located at 900 Washington Rd, West Point, NY 10996 and can be contacted via phone
number (845) 938-4034.
Patient Survey
The patient survey rating measures patients' experiences of their hospital care. Recently
discharged patients were asked about important topics like how well nurses and doctors
communicated, how responsive hospital staff were to their needs, and the cleanliness and
quietness of the hospital environment.
Nurse communication
Patients who reported that their nurses "Always" communicated well
89
%
Patients who reported that their nurses "Always" listened carefully to them
87
%
Patients who reported that their nurses "Always" explained things in a way they could understand
85
%
Doctor communication
Patients who reported that their doctors "Always" communicated well
87
%
Patients who reported that their doctors "Always" explained things in a way they could understand
82
%
Patients who reported that their doctors "Always" listened carefully to them
86
%
Care transition
Patients who reported that their nurses "Always" treated them with courtesy and respect
96
%
Patients who reported that they "Always" received help as soon as they wanted
89
%
Patients who reported that their doctors "Always" treated them with courtesy and respect
93
%
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs
58
%
Patients who reported that they "Always" received help after using the call button as soon as they wanted
90
%
Patients who reported that they "Always" received bathroom help as soon as they wanted
86
%
Cleanliness
Patients who reported that their room and bathroom were "Always" clean
84
%
Quietness
Patients who reported that the area around their room was "Always" quiet at night
82
%
Communication about medicines
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for
83
%
Patients who reported that staff "Always" explained about medicines before giving it to them
80
%
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital
64
%
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects
77
%
Discharge information
Patients who reported that YES, they did discuss whether they would need help after discharge
93
%
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge
89
%
Patients who reported that YES, they were given information about what to do during their recovery at home
91
%
Patients who "Strongly Agree" they understood their care when they left the hospital
61
%
Patients who "Strongly Agree" that they understood their responsiblities in managing their health
61
%
Recommend hospital
Patients who reported YES, they would definitely recommend the hospital
76
%
Overall hospital rating
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
78
%