About Mercy Health Lakeshore Campus
Mercy Health Lakeshore Campus
is a critical access hospital
located in Shelby, Michigan. This hospital ownership
type
is Voluntary non-profit - Private.
According to Centers for Medicare & Medicaid Services (CMS) rating, Mercy Health Lakeshore Campus scores above national average on 1 quality topic: Readmission.
79% of patients would definitely recommend Mercy Health Lakeshore Campus.
Mercy Health Lakeshore Campus is located at 72 South State Street, Shelby, MI 49455 and can be contacted via phone
number (231) 861-2156.
Details
Able to receive lab results electronically
Not Available
Able to track patients' lab results, tests, and referrals electronically between visits
Not Available
Meets criteria for promoting interoperability of certified electronic health records (EHRs):
Yes
Overview
| Hostpital Name |
Mercy Health Lakeshore Campus |
| Hospital Type |
Critical Access Hospitals |
| Ownership |
Voluntary non-profit - Private |
| Address |
72 South State Street
Shelby, MI 49455
|
| Phone |
(231) 861-2156 |
Overall Hospital Quality
Rating
The Overall Hospital Quality Star rating summarizes a variety of measures across 7 areas of
quality. Rating was created by Centers for Medicare & Medicaid Services (CMS).
Safety of Care
Not Available
Readmission
Above the national average
Patient Experience
Not Available
Effectiveness of Care
Not Available
Timeliness of Care
Not Available
Efficient use of Medical Imaging
Same as the national average
Patient Survey
The patient survey rating measures patients' experiences of their hospital care. Recently
discharged patients were asked about important topics like how well nurses and doctors
communicated, how responsive hospital staff were to their needs, and the cleanliness and
quietness of the hospital environment.
Nurse communication
Patients who reported that their nurses "Always" communicated well
88
%
Patients who reported that their nurses "Always" listened carefully to them
88
%
Patients who reported that their nurses "Always" explained things in a way they could understand
84
%
Doctor communication
Patients who reported that their doctors "Always" communicated well
83
%
Patients who reported that their doctors "Always" explained things in a way they could understand
80
%
Patients who reported that their doctors "Always" listened carefully to them
81
%
Care transition
Patients who reported that their nurses "Always" treated them with courtesy and respect
92
%
Patients who reported that they "Always" received help as soon as they wanted
87
%
Patients who reported that their doctors "Always" treated them with courtesy and respect
89
%
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs
43
%
Patients who reported that they "Always" received help after using the call button as soon as they wanted
87
%
Patients who reported that they "Always" received bathroom help as soon as they wanted
86
%
Cleanliness
Patients who reported that their room and bathroom were "Always" clean
84
%
Quietness
Patients who reported that the area around their room was "Always" quiet at night
64
%
Communication about medicines
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for
85
%
Patients who reported that staff "Always" explained about medicines before giving it to them
73
%
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital
70
%
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects
60
%
Discharge information
Patients who reported that YES, they did discuss whether they would need help after discharge
90
%
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge
94
%
Patients who reported that YES, they were given information about what to do during their recovery at home
92
%
Patients who "Strongly Agree" they understood their care when they left the hospital
57
%
Patients who "Strongly Agree" that they understood their responsiblities in managing their health
57
%
Recommend hospital
Patients who reported YES, they would definitely recommend the hospital
79
%
Overall hospital rating
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
78
%