About Palo Alto Va Medical Center
Palo Alto Va Medical Center
is an acute care hospital (department of defence)
located in Palo Alto, California. This hospital ownership
type
is Department of Defense.
The recent patient survey in this hospital shows: good communication nurses, good communication with doctors, good care transition in the hospital and good communication about medicines.
81% of patients would definitely recommend Palo Alto Va Medical Center.
Palo Alto Va Medical Center is located at 3801 Miranda Avenue, Palo Alto, CA 94304 and can be contacted via phone
number (650) 858-3939.
Patient Survey
The patient survey rating measures patients' experiences of their hospital care. Recently
discharged patients were asked about important topics like how well nurses and doctors
communicated, how responsive hospital staff were to their needs, and the cleanliness and
quietness of the hospital environment.
Nurse communication
Patients who reported that their nurses "Always" communicated well
80
%
Patients who reported that their nurses "Always" listened carefully to them
76
%
Patients who reported that their nurses "Always" explained things in a way they could understand
74
%
Doctor communication
Patients who reported that their doctors "Always" communicated well
83
%
Patients who reported that their doctors "Always" explained things in a way they could understand
77
%
Patients who reported that their doctors "Always" listened carefully to them
82
%
Care transition
Patients who reported that their nurses "Always" treated them with courtesy and respect
89
%
Patients who reported that they "Always" received help as soon as they wanted
65
%
Patients who reported that their doctors "Always" treated them with courtesy and respect
91
%
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs
50
%
Patients who reported that they "Always" received help after using the call button as soon as they wanted
66
%
Patients who reported that they "Always" received bathroom help as soon as they wanted
65
%
Cleanliness
Patients who reported that their room and bathroom were "Always" clean
75
%
Quietness
Patients who reported that the area around their room was "Always" quiet at night
57
%
Communication about medicines
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for
79
%
Patients who reported that staff "Always" explained about medicines before giving it to them
68
%
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital
65
%
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects
58
%
Discharge information
Patients who reported that YES, they did discuss whether they would need help after discharge
82
%
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge
92
%
Patients who reported that YES, they were given information about what to do during their recovery at home
87
%
Patients who "Strongly Agree" they understood their care when they left the hospital
58
%
Patients who "Strongly Agree" that they understood their responsiblities in managing their health
58
%
Recommend hospital
Patients who reported YES, they would definitely recommend the hospital
81
%
Overall hospital rating
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
79
%