About Potomac Valley Hospital
Potomac Valley Hospital
is a critical access hospital
located in Keyser, West Virginia. This hospital ownership
type
is Voluntary non-profit - Private.
According to Centers for Medicare & Medicaid Services (CMS) rating, Potomac Valley Hospital scores above national average on 1 quality topic: Readmission.
The recent patient survey in this hospital shows good communication with doctors.
65% of patients would definitely recommend Potomac Valley Hospital.
Potomac Valley Hospital is located at 100 Pin Oak Lane, Keyser, WV 26726 and can be contacted via phone
number (304) 597-3500.
Overall Hospital Quality
Rating
The Overall Hospital Quality Star rating summarizes a variety of measures across 7 areas of
quality. Rating was created by Centers for Medicare & Medicaid Services (CMS).
Mortality
Same as the national average
Safety of Care
Not Available
Readmission
Above the national average
Patient Experience
Same as the national average
Effectiveness of Care
Not Available
Timeliness of Care
Same as the national average
Efficient use of Medical Imaging
Same as the national average
Patient Survey
The patient survey rating measures patients' experiences of their hospital care. Recently
discharged patients were asked about important topics like how well nurses and doctors
communicated, how responsive hospital staff were to their needs, and the cleanliness and
quietness of the hospital environment.
Nurse communication
Patients who reported that their nurses "Always" communicated well
79
%
Patients who reported that their nurses "Always" listened carefully to them
75
%
Patients who reported that their nurses "Always" explained things in a way they could understand
74
%
Doctor communication
Patients who reported that their doctors "Always" communicated well
84
%
Patients who reported that their doctors "Always" explained things in a way they could understand
79
%
Patients who reported that their doctors "Always" listened carefully to them
82
%
Care transition
Patients who reported that their nurses "Always" treated them with courtesy and respect
88
%
Patients who reported that they "Always" received help as soon as they wanted
70
%
Patients who reported that their doctors "Always" treated them with courtesy and respect
92
%
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs
36
%
Patients who reported that they "Always" received help after using the call button as soon as they wanted
66
%
Patients who reported that they "Always" received bathroom help as soon as they wanted
74
%
Cleanliness
Patients who reported that their room and bathroom were "Always" clean
78
%
Quietness
Patients who reported that the area around their room was "Always" quiet at night
50
%
Communication about medicines
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for
75
%
Patients who reported that staff "Always" explained about medicines before giving it to them
62
%
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital
58
%
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects
49
%
Discharge information
Patients who reported that YES, they did discuss whether they would need help after discharge
84
%
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge
84
%
Patients who reported that YES, they were given information about what to do during their recovery at home
84
%
Patients who "Strongly Agree" they understood their care when they left the hospital
45
%
Patients who "Strongly Agree" that they understood their responsiblities in managing their health
43
%
Recommend hospital
Patients who reported YES, they would definitely recommend the hospital
65
%
Overall hospital rating
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
65
%