About St Josephs Community Hospital West Bend
St Josephs Community Hospital West Bend
is an acute care hospital
located in West Bend, Wisconsin. This hospital ownership
type
is Voluntary non-profit - Private.
According to Centers for Medicare & Medicaid Services (CMS) rating, St Josephs Community Hospital West Bend scores above national average on 4 quality topics: Safety of Care, Readmission, Patient Experience and Timeliness of Care.
The recent patient survey in this hospital shows: good communication nurses, good care transition in the hospital, hospital quietness at a high level and good discharge information.
74% of patients would definitely recommend St Josephs Community Hospital West Bend.
St Josephs Community Hospital West Bend is located at 3200 Pleasant Valley Road, West Bend, WI 53095 and can be contacted via phone
number (262) 334-5533.
Overall Hospital Quality
Rating
The Overall Hospital Quality Star rating summarizes a variety of measures across 7 areas of
quality. Rating was created by Centers for Medicare & Medicaid Services (CMS).
Mortality
Same as the national average
Safety of Care
Above the national average
Readmission
Above the national average
Patient Experience
Above the national average
Effectiveness of Care
Same as the national average
Timeliness of Care
Above the national average
Efficient use of Medical Imaging
Same as the national average
Patient Survey
The patient survey rating measures patients' experiences of their hospital care. Recently
discharged patients were asked about important topics like how well nurses and doctors
communicated, how responsive hospital staff were to their needs, and the cleanliness and
quietness of the hospital environment.
Nurse communication
Patients who reported that their nurses "Always" communicated well
82
%
Patients who reported that their nurses "Always" listened carefully to them
80
%
Patients who reported that their nurses "Always" explained things in a way they could understand
77
%
Doctor communication
Patients who reported that their doctors "Always" communicated well
82
%
Patients who reported that their doctors "Always" explained things in a way they could understand
78
%
Patients who reported that their doctors "Always" listened carefully to them
80
%
Care transition
Patients who reported that their nurses "Always" treated them with courtesy and respect
88
%
Patients who reported that they "Always" received help as soon as they wanted
64
%
Patients who reported that their doctors "Always" treated them with courtesy and respect
87
%
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs
50
%
Patients who reported that they "Always" received help after using the call button as soon as they wanted
62
%
Patients who reported that they "Always" received bathroom help as soon as they wanted
66
%
Cleanliness
Patients who reported that their room and bathroom were "Always" clean
70
%
Quietness
Patients who reported that the area around their room was "Always" quiet at night
66
%
Communication about medicines
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for
77
%
Patients who reported that staff "Always" explained about medicines before giving it to them
64
%
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital
64
%
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects
51
%
Discharge information
Patients who reported that YES, they did discuss whether they would need help after discharge
90
%
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge
92
%
Patients who reported that YES, they were given information about what to do during their recovery at home
91
%
Patients who "Strongly Agree" they understood their care when they left the hospital
56
%
Patients who "Strongly Agree" that they understood their responsiblities in managing their health
55
%
Recommend hospital
Patients who reported YES, they would definitely recommend the hospital
74
%
Overall hospital rating
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
73
%