About Uc San Diego Health Hillcrest - Hillcrest Med Ctr
Uc San Diego Health Hillcrest - Hillcrest Med Ctr
is an acute care hospital
located in San Diego, California. This hospital ownership
type
is Voluntary non-profit - Other.
According to Centers for Medicare & Medicaid Services (CMS) rating, Uc San Diego Health Hillcrest - Hillcrest Med Ctr scores above national average on 3 quality topics: Mortality, Readmission and Patient Experience.
The recent patient survey in this hospital shows: good communication nurses, good care transition in the hospital and good discharge information.
80% of patients would definitely recommend Uc San Diego Health Hillcrest - Hillcrest Med Ctr.
Uc San Diego Health Hillcrest - Hillcrest Med Ctr is located at 200 West Arbor Drive, San Diego, CA 92103 and can be contacted via phone
number (619) 543-6222.
Overall Hospital Quality
Rating
The Overall Hospital Quality Star rating summarizes a variety of measures across 7 areas of
quality. Rating was created by Centers for Medicare & Medicaid Services (CMS).
Mortality
Above the national average
Safety of Care
Below the national average
Readmission
Above the national average
Patient Experience
Above the national average
Effectiveness of Care
Same as the national average
Timeliness of Care
Below the national average
Efficient use of Medical Imaging
Same as the national average
Patient Survey
The patient survey rating measures patients' experiences of their hospital care. Recently
discharged patients were asked about important topics like how well nurses and doctors
communicated, how responsive hospital staff were to their needs, and the cleanliness and
quietness of the hospital environment.
Nurse communication
Patients who reported that their nurses "Always" communicated well
79
%
Patients who reported that their nurses "Always" listened carefully to them
76
%
Patients who reported that their nurses "Always" explained things in a way they could understand
75
%
Doctor communication
Patients who reported that their doctors "Always" communicated well
81
%
Patients who reported that their doctors "Always" explained things in a way they could understand
76
%
Patients who reported that their doctors "Always" listened carefully to them
80
%
Care transition
Patients who reported that their nurses "Always" treated them with courtesy and respect
86
%
Patients who reported that they "Always" received help as soon as they wanted
66
%
Patients who reported that their doctors "Always" treated them with courtesy and respect
87
%
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs
52
%
Patients who reported that they "Always" received help after using the call button as soon as they wanted
66
%
Patients who reported that they "Always" received bathroom help as soon as they wanted
67
%
Cleanliness
Patients who reported that their room and bathroom were "Always" clean
72
%
Quietness
Patients who reported that the area around their room was "Always" quiet at night
58
%
Communication about medicines
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for
77
%
Patients who reported that staff "Always" explained about medicines before giving it to them
63
%
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital
66
%
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects
50
%
Discharge information
Patients who reported that YES, they did discuss whether they would need help after discharge
90
%
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge
90
%
Patients who reported that YES, they were given information about what to do during their recovery at home
90
%
Patients who "Strongly Agree" they understood their care when they left the hospital
58
%
Patients who "Strongly Agree" that they understood their responsiblities in managing their health
57
%
Recommend hospital
Patients who reported YES, they would definitely recommend the hospital
80
%
Overall hospital rating
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
79
%