About Utah Valley Hospital
Utah Valley Hospital
is an acute care hospital
located in Provo, Utah. This hospital ownership
type
is Voluntary non-profit - Private.
According to Centers for Medicare & Medicaid Services (CMS) rating, Utah Valley Hospital scores above national average on 3 quality topics: Safety of Care, Readmission and Patient Experience.
The recent patient survey in this hospital shows: good communication nurses, good care transition in the hospital, hospital cleanliness at a high level, hospital quietness at a high level and good discharge information.
79% of patients would definitely recommend Utah Valley Hospital.
Utah Valley Hospital is located at 1034 North 500 West, Provo, UT 84604 and can be contacted via phone
number (801) 373-7850.
Overall Hospital Quality
Rating
The Overall Hospital Quality Star rating summarizes a variety of measures across 7 areas of
quality. Rating was created by Centers for Medicare & Medicaid Services (CMS).
Mortality
Same as the national average
Safety of Care
Above the national average
Readmission
Above the national average
Patient Experience
Above the national average
Effectiveness of Care
Same as the national average
Timeliness of Care
Same as the national average
Efficient use of Medical Imaging
Same as the national average
Patient Survey
The patient survey rating measures patients' experiences of their hospital care. Recently
discharged patients were asked about important topics like how well nurses and doctors
communicated, how responsive hospital staff were to their needs, and the cleanliness and
quietness of the hospital environment.
Nurse communication
Patients who reported that their nurses "Always" communicated well
81
%
Patients who reported that their nurses "Always" listened carefully to them
77
%
Patients who reported that their nurses "Always" explained things in a way they could understand
76
%
Doctor communication
Patients who reported that their doctors "Always" communicated well
81
%
Patients who reported that their doctors "Always" explained things in a way they could understand
76
%
Patients who reported that their doctors "Always" listened carefully to them
79
%
Care transition
Patients who reported that their nurses "Always" treated them with courtesy and respect
89
%
Patients who reported that they "Always" received help as soon as they wanted
63
%
Patients who reported that their doctors "Always" treated them with courtesy and respect
88
%
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs
49
%
Patients who reported that they "Always" received help after using the call button as soon as they wanted
58
%
Patients who reported that they "Always" received bathroom help as soon as they wanted
68
%
Cleanliness
Patients who reported that their room and bathroom were "Always" clean
79
%
Quietness
Patients who reported that the area around their room was "Always" quiet at night
61
%
Communication about medicines
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for
77
%
Patients who reported that staff "Always" explained about medicines before giving it to them
62
%
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital
63
%
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects
47
%
Discharge information
Patients who reported that YES, they did discuss whether they would need help after discharge
88
%
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge
91
%
Patients who reported that YES, they were given information about what to do during their recovery at home
89
%
Patients who "Strongly Agree" they understood their care when they left the hospital
55
%
Patients who "Strongly Agree" that they understood their responsiblities in managing their health
54
%
Recommend hospital
Patients who reported YES, they would definitely recommend the hospital
79
%
Overall hospital rating
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
78
%