Hospital

William W Backus Hospital

Quality Rating:
Patient Survey Rating:
Location
326 Washington St
Norwich, CT 6360

Phone Number
(860) 889-8331

About William W Backus Hospital

William W Backus Hospital is an acute care hospital located in Norwich, Connecticut. This hospital ownership type is Voluntary non-profit - Other. According to Centers for Medicare & Medicaid Services (CMS) rating, William W Backus Hospital scores above national average on 3 quality topics: Safety of Care, Readmission and Efficient use of Medical Imaging. The recent patient survey in this hospital shows: good communication nurses, good care transition in the hospital and good discharge information.
67% of patients would definitely recommend William W Backus Hospital.

William W Backus Hospital is located at 326 Washington St, Norwich, CT 6360 and can be contacted via phone number (860) 889-8331.

Details

Able to receive lab results electronically
Yes
Able to track patients' lab results, tests, and referrals electronically between visits
Yes
Meets criteria for promoting interoperability of certified electronic health records (EHRs):
Yes

Overview

Hostpital Name William W Backus Hospital
Hospital Type Acute Care Hospitals
Ownership Voluntary non-profit - Other
Address 326 Washington St
Norwich, CT 6360
Phone (860) 889-8331

Overall Hospital Quality Rating

The Overall Hospital Quality Star rating summarizes a variety of measures across 7 areas of quality. Rating was created by Centers for Medicare & Medicaid Services (CMS).

Mortality
Same as the national average
Safety of Care
Above the national average
Readmission
Above the national average
Patient Experience
Same as the national average
Effectiveness of Care
Same as the national average
Timeliness of Care
Below the national average
Efficient use of Medical Imaging
Above the national average

Patient Survey

The patient survey rating measures patients' experiences of their hospital care. Recently discharged patients were asked about important topics like how well nurses and doctors communicated, how responsive hospital staff were to their needs, and the cleanliness and quietness of the hospital environment.

Nurse communication

Patients who reported that their nurses "Always" communicated well
80 %
Patients who reported that their nurses "Always" listened carefully to them
77 %
Patients who reported that their nurses "Always" explained things in a way they could understand
75 %

Doctor communication

Patients who reported that their doctors "Always" communicated well
80 %
Patients who reported that their doctors "Always" explained things in a way they could understand
74 %
Patients who reported that their doctors "Always" listened carefully to them
78 %

Care transition

Patients who reported that their nurses "Always" treated them with courtesy and respect
88 %
Patients who reported that they "Always" received help as soon as they wanted
64 %
Patients who reported that their doctors "Always" treated them with courtesy and respect
87 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs
48 %
Patients who reported that they "Always" received help after using the call button as soon as they wanted
62 %
Patients who reported that they "Always" received bathroom help as soon as they wanted
65 %

Cleanliness

Patients who reported that their room and bathroom were "Always" clean
73 %

Quietness

Patients who reported that the area around their room was "Always" quiet at night
47 %

Communication about medicines

Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for
77 %
Patients who reported that staff "Always" explained about medicines before giving it to them
62 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital
62 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects
48 %

Discharge information

Patients who reported that YES, they did discuss whether they would need help after discharge
90 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge
89 %
Patients who reported that YES, they were given information about what to do during their recovery at home
89 %
Patients who "Strongly Agree" they understood their care when they left the hospital
55 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health
55 %

Recommend hospital

Patients who reported YES, they would definitely recommend the hospital
67 %

Overall hospital rating

Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
66 %